If you have connection issues in Magic Earth, a series of troubleshooting steps will help to determine where the breakdown is and how to resolve the issue.

Sometimes, operators can run restrictions and block access to certain sites. In such cases, either an action is required on your device or you need to contact your network provider.

The best way to start is to verify if the internet connection works fine. To do this, just access the following link from your device:  https://m71os.services.magicearthsdk.com/connectivity_check.

• If the message ‘It works.’ is displayed, it means that your internet connection works fine and you should be able to connect from the Magic Earth app.

• If the message ‘It works.’ is displayed but you still cannot use Magic Earth with mobile data, please contact us at support@magicearth.com.

• If the message ‘It works.’ is not displayed and an action is required, please contact your network provider for more information.

• If the message ‘It works.’ is not displayed and you receive an error instead (e.g. ‘time out’, ‘no response’), please access the following link: http://m71os.services.magicearthsdk.com/connectivity_check.

Our team will be happy to assist with any additional details on this topic, so do not hesitate to contact us.