Operation & Debugging
These issues are caused if the cache got messed up. Please delete these 2 folders on your device and then let us know if there are any more problems:
- please go to the file browser, select internal storage, browse into Android/data/com.generalmagic.magicearth/files/Download/MAGICEARTH/Data/ and delete the Temporary folder;
- next go to the file browser, select sdcard (if you are using an sdcard, otherwise skip this step), browse into Android/data/com.generalmagic.magicearth/files/Download/MAGICEARTH/Data/ and delete the Temporary folder;
Restart Magic Earth
OR
Please try the following:
- if you have a SD card in your
phone, unmount the SD card and
retry - try a clean reinstall
(uninstall completely +
reinstall) of the app - try restarting the phone
- disable Dashcam (if enabled)
- disable ADAS (if enabled)
- disable terrain view (select a "flat" map style, without elevation)
- enable debug mode from Settings > Advanced
- close and restart the app
- reproduce the issue
- send the log via Settings > Support > Get in touch > Send feedback The debug log (and any crash logs) will be attached to the e-mail.
On Android, check the following folders on the internal storage of the phone:
- \Android\data\com.generalmagic.magicearth\files - find any crash_report.txt.gz file
- \Android\data\com.generalmagic.magicearth\files\Download\MAGICEARTH\GMcrashlogs - any dmp file, including those in subfolders
Send us these files in mail, including a description of the issue.
After you download the maps (Settings->Maps) and your preferred voice (Settings->General->Sound->Voice Language) and map style (Settings->General->Day Style / Night Style), you can turn off the mobile data/internet connection, and routing/navigation works offline.
The GPS/Location signal is from the satellites (has nothing to do with internet, data can be turned off) and is used for navigation, to get your position on the map. You cannot navigate without the satellite GPS/Location signal, so please make sure that GPS/Location is turned on in your phone settings, and Magic Earth has GPS/Location access.
Yes, traffic data is live so it requires an internet connection.
Once maps, voices and map styles are downloaded, search, routing and navigation work offline, only with location/gps active (which uses the satellite GPS signal, no internet/data).
Display
- Automatic: map switches from 2D to 3D when you drive straight at a higher speed and no turn is expected ahead, and from 3D to 2D when you approach a junction or a turn. The app also zooms out at higher driving speed and zooms in when slowing down. You can also adjust the view manually: drag with two fingers to change the tilt, pinch to change the zoom, and use the target icon in the upper right corner to return to Automatic
- 2D: map stays in 2D during navigation
- 3D: map stays in 3D during navigation
Settings->Navigation->Car->Head Up Display
The mirror image is the HUD (head-up display).
To use that, you place the phone flat on the car dashboard, so that the mirror image reflects from the windshield.
This way, you will have a HUD (head-up display) of your navigation, just like in a jet-fighter aircraft!
Maps
- You can switch to vertical/2D mode by sliding 2 horizontally separated fingers from the top of the screen toward the bottom.
- You can switch to tilted/3D mode by sliding 2 horizontally separated fingers from the bottom of the screen toward the top.
- Download your favorite map styles for day, then tap one of them to set it as your default day style:
Settings->General->Day Style - Download your favorite map styles for night, then tap one of them to set it as your default night style:
Settings->General->Night Style
If you want the map to switch automatically between day/night style depending on the time of day, set Night Colors to Automatic. On Android this will change between your selected day/night styles; on iOS it will change between Basic 3/Basic 3 Nocturnal
- all *.cmap files in /Android/data/com.generalmagic.magicearth/files/Download/MAGICEARTH/Maps/
- all WM_*.map files /Android/data/com.generalmagic.magicearth/files/Download/MAGICEARTH/Res/ The Maps folder is either on the internal or external storage (what you selected in Settings > General > Map Storage). The Res folder is always on the internal storage.
Search
The top line in the results below the search box may identify (by showing icons) categories within the search results, such as public transportation or accomodation or restaurants, etc, for example if you search for "supermaket" or "hotel" (without the quotes).
If you click on one of these icons, the map will show the search results of the category you clicked on, as icons on the map, so you can visually select the one you want.
The second line below the search box contains the first search result, such as a town, and shows the distance in km from your current location. If you click on it, the map will zoom in to that location.
Then you can click the route arrow to make a route, and click Map to see that the red destination marker is on your search result (you can move it exactly where you want), and then click the green checkmark in the upper right corner to set the destination, and then either add more waypoints if you like or simply click ROUTE to compute the route.
Locations & Positioning
The compass works when GPS/Location is turned on in your phone settings, and Magic Earth has GPS/Location access.
If you are just browsing the map, then the compass shows the direction toward north, and a tap on the compass orients the map toward north.
If you are in following your position mode, (that is, you tapped the target icon in the lower left corner of the screen), then the compass has 3 functions:
- a tap on the compass, orients the map with north up, and you are following your position, such that the map is always north up; you can verify this mode because your position arrow is in the center of the screen during follow position mode;
- a tap on the compass, and you are following position in the direction you are heading (the position arrow is in the lower half of the screen);
- a tap on the compass, and you are in accelerometer mode - there is a blue circle around the compass - note how the map turns as you rotate the phone, using input from your phone's sensors;
To exit follow position mode, simply pan the map, such as slide a finger from right to left; this causes follow position mode to stop and the target icon appears in the lower left part of the screen; a tap on that icon and you are back in follow position mode, and can access the 3 functions of the compass!
The GPS/Location signal is from the satellites (has nothing to do with internet, data can be turned off) and is used for navigation, to get your position on the map. You cannot navigate without the satellite GPS/Location signal, so please make sure that GPS/Location is turned on in your phone settings, and Magic Earth has GPS/Location access.
Your position is indicated by the position arrow on the map.
- long tap on Magic Earth, tap on "i", then Permissions -> Location: "Allow only while using the app" checked + "Use precise location" enabled
- in system settings -> Location -> Location services -> Google Location Accuracy is ON Also make sure you have a good GPS reception (e.g. you are outdoors).
- To get the longitude and latitude coordinates of a position, first long-tap on the map, and a white position indicator appears there.
- Slide a finger from the bottom of the screen toward the top of the screen to see the menu.
- Tap on the share button - the button with 3 dots and 2 lines.
- Tap on the Copy to clipboard button.
- Now you can paste in a text editor app, or email, or telegram/etc to see the coordinates!
- in general, typing a location name, address etc in the Search bar will give results
- for addresses, you can also try Search > Address, then select the country, city, street and house number
- to list nearby POIs in a category (e.g. restaurant), type on Search, then tap on the icons or the "..." button below the Search bar
- it is also possible to enter generic strings in the search bar, e.g. "restaurant" will find all restaurants around
- you can also find locations by browsing the map
Routing & Navigation
If you have two or more alternate routes, you have 20 seconds to decide on a route;
you can pause as long as you want, and navigation does not start, as long as you do either one or more of:
- pan the map slightly (move a finger on the map)
- or zoom
- or rotate
- or select one of the routes by tapping on the label showing the distance and the time for that route, then selecting one of the other routes
You can also tap the start button to start the selected route immediately.
Alternatively, you can go to Settings->Navigation->Autostart and set this to Off. That way, the alternate routes are displayed as long as you want, and navigation starts only when you press the green Start button in the upper right corner.
Plan a route to a certain destination. Then you have two options to add waypoints:
- tap on the route plan (upper bar) and select Add Waypoint
- short-tap on a location on the map or long-tap anywhere on the map, or use the search functionality (magnifying glass icon) from the lower menu. After this, tap on the pin icon in the lower menu
On a multi-waypoint trip, you can see the distance to each waypoint from your current location, as well as the distance to each turn along the route. After calculating the route, and before navigation starts, you can press the 3 horizontal lines icon in the lower part of the screen to see the Route Description.
During navigation, slide one finger from the bottom of the screen toward the top, to bring up the menu, and click the Route Description icon (with 3 horizontal lines). You can scroll the list in the route description, which shows the distance to each upcoming turn and to each waypoint, from your current location.
The remaining time is only shown to the destination.
During navigation, if traffic information is available, a faster route may be calculated automatically. If this happens, a dialog appears, asking if you would like to switch to the faster route. The dialog waits for an answer for about 15 seconds.
If Prefer Current Route is selected in Avoid Traffic, and you do not give an answer, then the route is not changed.
If Prefer Faster Route is selected in Avoid Traffic, and you do not give an answer, then the route is changed automatically to the faster route.
If you answer the dialog, then you decide.
Dashcam & ADAS
ADAS Status Icons & Warnings
Status icons
Calibrating
Active
Not working optimally
Inactive
ADAS warnings
Headway Warning
Forward Collision Warning
Lane Departure Warning
Leaving Lane Warning
Pedestrian Collision Warning
Stop & Go Assist - Watch out for vehicle
Stop & Go Assist - Moving traffic
Sounds & Voices
Settings->General->Sound->Voice Language
Magic Earth has many languages for navigation instructions, all of them with both male and female versions.
Click the download arrow for the language you want, and after the download is finished, tap that language to select it.
Traffic & Events
- if set to Off, it will do nothing
- if set to Prefer Current Route, it will display a screen where you can select between route options, and if you don't react, it will continue with the current route
- if set to Prefer Faster Route, it will display a screen where you can select between route options, and if you don't react, it will continue on the faster route
Favourites
CarPlay & Android Auto
Please try the following:
- install Magic Earth from Google play. APKs from other sources may not work with Android Auto.
- clear AA storage (long-tap on the AA app on the device > "i" > Storage & Cache > Clear Storage).
- try a device restart
- try a clean reinstall of Magic Earth
- check this link on power management: https://www.autoevolution.com/news/why-some-apps-are-not-available-on-android-auto-212024.html
Files
Others
If you have any suggestions, questions or need help, feel free to contact us at support@magicearth.com