Frequent questions

Summary

Magic Earth accounts cannot be merged if the email used for OTP email login is different from the email used for “Sign in with Apple.”
If you sign in with Apple and choose not to hide your email, and that email matches an existing OTP account, both login methods will access the same Magic Earth profile.

Steps:

1. If you created your Magic Earth account using an email address (OTP), continue using that login method for that profile.
2. If you later use “Sign in with Apple” with the same, non‑hidden email address, you will log into the same profile; if you use a different or hidden Apple relay email, this will create a separate profile that cannot be merged.
3. Subscriptions are recognized via your Apple ID or Google Play account (for Android purchases), not by the email address used for OTP login.

Notes:

• Magic Earth does not offer “Sign in with Google”; Google‑related subscriptions are tied to your Google Play Store account only.
• You can use multiple Magic Earth profiles on the same device, but profiles created with different emails (for example OTP email vs hidden Apple relay email) remain separate and cannot be merged.
• Your Premium subscription stays active as long as you are signed into the same Apple ID or Google Play account that was used for the purchase.

Summary

If you’re not receiving the one-time verification code (OTP) or it’s delayed, it may be due to email provider delays or temporary server downtime.

Steps:

• Wait a few minutes, as some email services (for example Outlook or Yahoo) can take longer to deliver the OTP.
• Check your Spam, Junk, or Promotions folders for the email containing the code.
• Make sure you entered the correct email address with no typos.
• Use the option in the app to resend the code.
• If the issue persists, try a different login method, such as “Sign in with Apple” on iOS or “Continue with Passkey” on Android.
• You can also try switching your internet connection, for example from mobile data to Wi‑Fi or vice versa.

Notes:

• If verification continues to fail, wait 15–20 minutes before trying again.

Summary

You can create or access your Magic Earth account by verifying your email address with a code. After entering the verification code, you will either be taken to your profile (if the account already exists) or guided through the registration process.

Steps:

To Register or Sign In Using Email Verification Code:

1. Open the Profile page in the app.
2. Enter your email address.
3. You will be redirected to the Verify Code page.
4. Check your email for the verification code sent by Magic Earth.
5. If you do not receive the code, tap Get a new code to trigger a resend.
6. If the code still doesn’t appear, go to
   Account Login & Help > Signing In > Email Verification Code is Stuck or Arrives Late
   for troubleshooting steps.
7. Enter the verification code in the app.
8. If an account already exists for that email, you will be redirected to your User Profile page.
9. If no account exists, you will be redirected to the Registration page.
10. Fill in your details to complete registration.
11. After completing the form, you will be taken to your User Profile page.

Notes:

• The verification code is not used for subscriptions, and your Magic Earth account is not linked to your subscription in any way.
• To activate a subscription using a license activation key, go to
  Subscriptions, Payments, and Refunds > Manage Subscriptions > How to Activate a Web License Key in the Magic Earth App.

If you have connection issues in Magic Earth, a series of troubleshooting steps will help to determine where the breakdown is and how to resolve the issue.

Sometimes, operators can run restrictions and block access to certain sites. In such cases, either an action is required on your device or you need to contact your network provider.

The best way to start is to verify if the internet connection works fine. To do this, just access the following link from your device: https://m71os.services.magicearthsdk.com/connectivity_check.

• If the message ‘It works.’ is displayed, it means that your internet connection works fine and you should be able to connect from the Magic Earth app.
• If the message ‘It works.’ is displayed but you still cannot use Magic Earth with mobile data, please contact us at support@magicearth.com.
• If the message ‘It works.’ is not displayed and an action is required, please contact your network provider for more information.
• If the message ‘It works.’ is not displayed and you receive an error instead (e.g. ‘time out’, ‘no response’), please access the following link: http://m71os.services.magicearthsdk.com/connectivity_check.

Our team will be happy to assist with any additional details on this topic, so do not hesitate to contact us.

Summary

If Magic Earth fails to install or the installation stalls, it may be due to low storage, poor connection, or store service downtime.

Steps:

1. Verify that you have a stable internet connection.
2. Ensure your device has free storage.
3. Retry the installation from the App Store or Play Store.
4. Restart your device and try again.
5. If it still fails, contact Apple or Google support.

Always be sure you backup your favourites before you uninstall Magic Earth!

Notes:

• Avoid cancelling downloads mid-way.
• Temporary store outages can delay app installs.

Summary

When first launching Magic Earth, you’ll be prompted to grant essential permissions for navigation, storage, and notifications.

Steps:

1. 1. Open Magic Earth.
2. 2. Allow Location Access → Always Allow for accurate navigation.
3. 3. Grant Storage Access to download offline maps.

Notes:

• You can manage permissions anytime in your phone’s system settings.
• Denying permissions may affect routing, recording, or offline features.

Android Auto often checks whether apps were installed from the Google Play Store. If Magic Earth or related apps were installed using alternative stores such as Aurora Store or F-Droid, Android Auto may restrict functionality.
This can result in:

• Magic Earth not appearing in Android Auto
• Missing navigation interface
• "No new messages during this drive" errors
• Android Auto showing limited or no content

This behavior is controlled by Android Auto and is designed to ensure compatibility and safety standards.

Solutions:

1. Try the Android Auto Not Working: How to Fix It with Developer Mode and Sideloading solution.
2. In GrapheneOS you can create a new profile with Google Play services and Magic Earth installed.

If you encounter any issues while using the Magic Earth app, we encourage you to send us feedback so we can improve our services. To help us diagnose and resolve the issue more efficiently, please include the log file with your feedback mail.

To send feedback, please follow these steps:

1. Open the Magic Earth app on your device.
2. Navigate to the Settings page.
3. Open the Advanced Settings page and enable the Debug Mode.
4. Close the app completely and reopen it.
5. Reproduce the issue you are experiencing.
6. After reproducing the issue, go back to the Settings page and click the Send Feedback button. This will open your default email client with a new email draft addressed to our support team at support@magicearth.com. Please leave the log file attached to the email and provide a detailed description of the issue you are facing.

After sending your feedback, you can disable the Debug Mode in the app to prevent further log generation. The app might run slower while Debug Mode is enabled, so we recommend disabling it after you have sent your feedback.

Notes:

• The log file contains important information that helps us understand the issue and find a solution. Please ensure that you attach the log file when sending your feedback and provide as much detail as possible about the issue you are experiencing, including steps to reproduce it, the device you are using, and any error messages you may have encountered. Screenshots are also welcomed if possible. This will help us address your concerns more effectively.
• The log file is not intended for tracking or monitoring user activity, it is solely used for diagnosing and resolving issues with the Magic Earth app. We take your privacy seriously and will only use the information in the log file to address any issues you may be facing. Please avoid sharing the log file publicly for the best privacy protection.
• Some email clients may have limitations regarding the attachment of log files. We are working on improving the feedback process to ensure that users can easily send us the necessary information to resolve their issues. If you encounter any difficulties while trying to attach the log file, please let us know in your email, and we will do our best to assist you.

Magic Earth supports iOS 17.0 and newer. Once you activate your premium subscription, CarPlay and Apple Watch integrations are immediately available.

Compatibility:

• iOS 17.0 and newer for iPhone
• CarPlay integration for all compatible vehicles that support CarPlay
• WatchOS 10.0 and newer for Apple Watch

Steps:

• Start your premium subscription within the Magic Earth app via App Store or purchase and activate a 1 year license from our website.
• Connect your iPhone to your vehicle’s CarPlay or Apple Watch.

Notes:

• CarPlay and Apple Watch features are available automatically after activation
• No additional setup is required

Troubleshooting:

• If CarPlay or Apple Watch features do not appear after activation, try restarting the app and reconnecting your devices.
• Ensure that your iPhone and Apple Watch are properly paired

Magic Earth supports Android 9.0 and newer. Once you activate your subscription, Android Auto integration becomes immediately available.

Compatibility

• Android 9.0 or newer for Android devices
• Android Auto integration for all compatible vehicles that support Android Auto
• We do not support Wear OS, as our apps do not rely on Google services

Steps:

1. Start your premium subscription within the Magic Earth app via Google Play, or purchase and activate a 1-year license from our website.
2. Accept the disclaimer during the first launch of navigation mode on your Android device before connecting to Android Auto.
3. Connect your Android device to your vehicle’s Android Auto system.

Notes:

• Android Auto features become available automatically after activation
• No additional setup is required

Troubleshooting

• If Android Auto features do not appear after activation, try restarting the app and reconnecting your device.
• Ensure that your Android device is properly connected to your vehicle’s Android Auto system.
• If you downloaded Magic Earth from our website and the app does not appear in Android Auto, follow the steps in this troubleshooting guide.

Types of “Android Auto” Devices

Currently, several types of devices are marketed or advertised as “Android Auto” devices. However, this term is often used incorrectly. The main categories are:

Android Auto

The official Android Auto platform where the phone runs the applications, and the vehicle’s display acts only as an interface. The user connects their phone to the vehicle (USB or wireless), and supported apps are projected onto the car screen.

Android Automotive

Android Automotive is a full operating system that runs directly on the vehicle’s hardware. Apps are installed and executed on the car itself rather than on the phone.

Tablets that run Android

Some aftermarket head units or standalone displays are essentially Android tablets designed for use in vehicles. These devices run a standard Android version and allow installation of regular Android applications from the Play Store or other sources. Despite often being marketed as “Android Auto screens,” they are technically just Android tablets.

This guide applies only to the first category: real Android Auto.

At the moment:

• We do not yet have a public release for Android Automotive.
• We do support tablets that run Android, provided that:
  • the device meets the minimum application requirements (Android 9.0 or later), and
  • premium features (if needed) are activated either by:
    • signing in with the same Google account used for the Play Store subscription, or
    • activating a separate license key.

Summary

You can easily restore your Magic Earth subscription or one-time purchase after reinstalling the app or switching devices. This process ensures your account is reactivated without needing to repurchase the app.

Always be sure you backup your favourites before you uninstall Magic Earth!

Steps:

For iOS:

1. Re-install the Magic Earth app.
2. Tap the account icon on the bottom-right, navigate to the Settings.
3. Tap the Subscription button to edit or restore your subscriptions.
4. Make sure you are signed in with the same Apple ID used for your original purchase.
5. If the restore doesn’t work, try signing out and back into your Apple ID, then repeat the steps.

For Android:

1. Re-install the Magic Earth app.
2. Tap the account icon on the bottom-right, navigate to the Settings.
3. Tap the Subscription button to edit or restore your subscriptions.
4. Ensure you are signed in with the same Google Account used for the purchase.
5. If the restore still fails, clear the Play Store cache and retry.

Notes:

• Restoring purchases requires proper sign-in to the app store account used for purchase.
• Backup your favourite locations and data before uninstalling to avoid data loss.

Summary:

If Magic Earth cannot be deleted normally, it usually means that Magic Earth is the default navigation app.

As of iOS 18.4, you can change your default navigation app by navigating to Settings > Apps > Default Apps > Navigation and selecting other application as the default.

If the issue persists, contact Apple Support.

Always be sure you backup your favourites before you uninstall Magic Earth!

Notes:

• Magic Earth does not create undeletable files.
• Offline maps and route caches are automatically removed upon uninstall.

Summary:

If Magic Earth closes immediately after opening or fails to load past the splash screen, it’s usually caused by outdated app data, storage issues, or permission conflicts. Follow these steps to resolve the problem and get the app running again.

Steps:

For Android:

1. Restart your phone or tablet.
2. Ensure Magic Earth is updated through Google Play Store → Manage Apps & Device → Updates Available.
3. Go to Settings → Apps → Magic Earth → Storage, then tap Clear Cache and Clear Data.
4. If the crash persists, uninstall and reinstall the app.
5. Check for system updates under Account→ Settings → Send feedback.
6. Please share the logs with us at www.support.magicearth.com

For iOS:

1. Restart your iPhone or iPad – temporary cache errors can cause startup crashes.
2. Ensure your device runs iOS 17.0 or newer and that Magic Earth is updated to the latest version via the App Store.
3. Go to Settings → Privacy & Security → Location Services and confirm Magic Earth has at least “While Using the App” permission.
4. If the issue persists: Delete the app. Restart your device. Reinstall Magic Earth from the App Store.
5. If reinstalling doesn’t help, check for available iOS updates or contact Apple Support to rule out system-level issues.

Notes:

• Crashes often occur when the app cache or downloaded map files are corrupted during an update.
• Avoid force-closing the app during initial setup or while maps are downloading.
• If the crash happens after login or during navigation, please send diagnostic logs via Settings → Feedback → Send Logs (at www.support.magicearth.com).

The app crashes or freezes when I start navigation. What should I do?

If the app crashes or freezes when you start navigation—especially on devices running GrapheneOS or /e/OS—please first make sure that you are using the latest version of the app.

Our team is already aware of this issue and is actively working on a fix that will be released in an upcoming update.

Because the issue is already known, there is no need to submit additional reports. We sincerely apologize for the inconvenience and appreciate your patience while we work on resolving it.

If you accidentally purchased the wrong number of licenses, please contact our support team at support@magiceaerth.com.

At this time, partial refunds are not supported by our payment provider. To correct the number of licenses, we will need to refund the entire purchase, after which you can place a new order with the correct quantity. We apologize for any inconvenience this may cause and appreciate your understanding.

Notes:

• All licenses are valid for 1 year from the date of purchase. Multi-year license options are currently not available.
• This policy applies only to licenses purchased through our website.

Summary

Magic Earth does not store or process your payment information directly.

Details:

• All payments are processed through your device’s store account, protected by platform-grade encryption.
• Magic Earth never receives your credit card details, passwords, or billing data.
• You can review your active subscriptions and transactions in your app store or on playstore at any time.

Summary

You can cancel your Magic Earth Premium subscription at any time through the app store you bought it from (Google Play or the Apple App Store). Premium stays active until the end of your current billing period.

Steps

Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon (top right) → Payments & subscriptions → Subscriptions.
3. Select Magic Earth.
4. Tap Cancel subscription and follow the on-screen instructions.

Make sure you're signed in to the same Google account you used to buy the subscription.

For more details, see Google's official article: Cancel, pause, or change a subscription on Google Play.

iPhone and iPad (App Store)

1. Open the Settings app.
2. Tap your name (Apple Account) → Subscriptions.
3. Select Magic Earth.
4. Tap Cancel Subscription and confirm.

Make sure you're signed in with the same Apple Account you used to buy the subscription.

For more details, see Apple's official article: Cancel a subscription from Apple.

Website (magicearth.com)

Licenses bought on magicearth.com are one-time purchases valid for one year. They aren't subscriptions, so there's nothing to cancel.

Important notes:

• You keep Premium until the period ends. Canceling stops the next renewal. You can keep using Premium until the end of the billing period you already paid for.
• See Refund Policy and Requesting a Refund.
• Our support team can't cancel subscriptions Google and Apple manage all payments and subscriptions, so only you can cancel, through your store account. If you have trouble, please contact Google Play or Apple support.
• Deleting the Magic Earth app does not cancel your subscription

Summary

Payment confirmations, receipts, and invoices are issued by the app store platform used for your purchase or on www.magicearth.com if subscribed directly on Magic Earth.

Steps:

On Android (Google Play)

1. Visit https://play.google.com/store/account
2. Open the Order History tab.
3. Find Magic Earth Premium.
4. Click View Receipt to download or print.

On iOS (App Store)

1. Open the App Store app.
2. Tap Profile icon in the top right corner.
3. Tap Purchase History.
4. Tap Magic Earth subscription to view billing details and receipts.

On Website (magicearth.com checkout)

1. Complete your payment via the Magic Earth website checkout.
2. After payment, check your email inbox
3. You will receive two emails:
   • One with your license key
   • One with your invoice

If you can't find your license key but have received your invoice, you can try to retrieve it again here. If you still encounter issues after that, please contact support@magicearth.com.

Notes:

• Receipts are emailed automatically to your registered store or checkout email address after purchase.
• For web purchases, keep the license key email safe so you can activate Magic Earth on the correct device.
• Magic Earth Support cannot modify billing details or reissue invoices; support can only assist with license and activation questions.

Summary

Refunds are handled by the platform you bought Magic Earth Premium from:

• Google Play (Android): managed by Google
• App Store (iPhone and iPad): managed by Apple
• magicearth.com: managed by Paddle, our payment provider

Magic Earth's Support team cannot issue refunds. Google, Apple and Paddle process all payments, and only they can approve a refund.

Steps

Android (Google Play)

1. Go to play.google.com/store/account and sign in with the Google account you used for the purchase.
2. Under Order history, find your Magic Earth payment.
3. Select Request a refund and follow the on-screen instructions.

For more details, see Google's official article: Request a refund on Google Play.

iPhone and iPad (App Store)

1. Go to reportaproblem.apple.com and sign in with the Apple Account you used for the purchase.
2. Tap or click I'd like to, then choose Request a refund.
3. Choose the reason for the refund, then select the Magic Earth purchase.
4. Tap or click Submit.

For more details, see Apple's official article: Request a refund for apps or content that you bought from Apple.

Website (magicearth.com)

You can request a refund within 14 days of purchase.

1. Go to Paddle's order support at paddle.net.
2. Submit your request using the email address and order number from your checkout.
3. Paddle will review your request and usually replies within a few business days.

Approved refunds go back to your original payment method.

Important

• Use the right platform. Request your refund from the same platform you used to buy Premium.
• Eligibility depends on the platform. Each one has its own refund window and conditions.
• Processing time varies. Approved refunds usually take a few business days to show up, depending on your bank or payment provider.
• Need help with a refund? Magic Earth Support can't process refunds made through Google Play, the App Store or Paddle. Please contact that platform's customer support.

Steps:

On Android (Google Play)

1. Open the Google Play Store on your device.
2. Search for Magic Earth Navigation & Maps and open the app page.
3. Tap Subscribe or Start 14‑day free trial for Magic Earth Premium.
4. Confirm your Google Play payment method and follow the on‑screen steps.

On iOS (App Store)

1. Open the Magic Earth app on your iPhone.
2. Go to the in‑app Premium or Upgrade section.
3. Tap Start 14‑day free trial or Subscribe and confirm with your Apple ID.
4. Your subscription will begin with a 14‑day free trial and then renew automatically unless canceled.

On Website (Private checkout – One‑Year License)

1. Go to the Magic Earth website and open the Pricing or Premium section.
2. Choose the web checkout option for Magic Earth Premium.
3. Complete the payment with your preferred method and email address.
4. After payment, you receive two emails:
5. One with your license key (one license key = one device).
6. One with your invoice for your records.
7. Enter the license key in the Magic Earth app to activate Premium for one year.
8. At the end of the year, you can manually purchase a new license if you wish to continue; there is no automatic renewal.

Important Notes:

• App Store and Google Play purchases include a 14‑day free trial and are auto‑renewing subscriptions unless canceled in time.
• Web checkout is a one‑time, one‑year license with no free trial and no auto‑renewal.
• All purchase paths unlock the same Magic Earth Premium features; only billing, trial, and renewal behavior differ.
• Web checkout is recommended if you prefer a more privacy‑friendly payment option and do not want to associate your purchase with an Apple or Google account.
• To switch platforms (for example, from App Store to web checkout), first cancel your current subscription, let it expire, and then purchase using your preferred method.

Before You Start

• Have your license key ready from the web checkout confirmation email.
• Make sure you have the latest version of Magic Earth installed from the App Store or Google Play.

Option 1: Activate from Settings

1. Open Magic Earth on your device.
2. Go to Settings
3. Under Subscription, tap Activate License.
4. On the Activate license screen, enter your product code/license key into the text field.
5. Tap Activate.
6. After a few moments, Premium features will be enabled for your device for the duration of your license.

Option 2: Activate from the Premium Screen

1. Open Magic Earth.
2. Tap the cart icon or Premium entry to open the Premium screen.
3. At the bottom of this screen, tap Activate license.
4. Enter your license key in the field provided.
5. Tap Activate to complete activation.

Important notes:

• A web license key is not an in‑app subscription; it is a one‑year license tied to a single device.
• If you already have an active App Store or Google Play subscription, avoid activating a web license on the same device unless you plan to cancel the store subscription to prevent duplicate payment.
• If the code is rejected, double‑check for extra spaces or character confusion (e.g., 0 vs O), then try again; if the issue persists, contact support@magicearth.com with your purchase email and license key.
• A license activation key is not used for creating or logging into your Magic Earth account. The Magic Earth account is not linked to the subscription in any way.

Summary:

Magic Earth unlocks advanced navigation features for a small yearly fee. Subscriptions are managed directly through your device’s app store account Google Play on Android or the App Store on iOS or through www.magicearth.com website.

Steps:

Website

1. Open www.magicearth.com/pricing
2. Tap the BUY NOW button
3. Complete the purchase.

On Android

4. Open Magic Earth on Google Play
5. Tap the Account icon → Settings → Subscription.
6. Select your preferred plan.
7. Complete the purchase through Google Play Billing.

On iOS

1. Open Magic Earth on App Store.
2. Tap the Account icon → Settings → Subscription.
3. Choose the plan you want.
4. Confirm the payment through Apple App Store Billing.

Your Premium access activates immediately after successful payment.

Notes:

• For Google Play and AppStore, your subscription renews automatically each year unless cancelled.
• For licenses purchased via our website, there is no automatic renewal.
• Pricing may vary slightly depending on your country or local taxes.
• For purchase confirmations or receipts, check your Play Store or App Store account or find it under your “Subscriptions” on www.magicearth.com

Summary

If you reinstall Magic Earth or switch devices, you can restore your existing purchase using the same account credentials you used originally.

Google Play Store purchases

1. Make sure you’re logged into the same Google account used for the original purchase.

Apple App Store purchases

1. Open Magic Earth.
2. Tap Account icon → Settings → Subscription.
3. Tap Restore Purchases.

Confirm that you’re signed in with the same Apple ID used during your purchase.
If the restore button doesn’t appear to do anything, check your internet connection and restart the app.

Web-based purchases

On Android

1. Open Magic Earth.
2. Tap Profile → Premium → License Key.
3. Tap on the current license under the Scan QR code button → Deactivate.
4. Make sure you’re logged into the same Google account used for the original purchase.

On iOS

1. Open Magic Earth.
2. Tap Profile → Premium → License Key.
3. Tap on the current license under the Scan QR code button → Deactivate.
4. Confirm that you’re signed in with the same Apple ID used during your purchase.

On Website

1. Go to https://www.magicearth.com/shop?section=unlock-license.
2. Enter the email you used at checkout.
3. Tap Send Unlock Instructions.

You will receive an email with unlock instructions. It may take a few minutes for the email to be delivered or it might by moved to the Spam folder.

Notes:

• If the issue persists, contact Magic Earth support with proof of purchase.

Summary:

If an active subscription exists—whether active or canceled but not yet expired—the subscription page will be grayed out because license keys and subscriptions cannot be used together. You can verify your Magic Earth subscription status in the app.

Steps:

To Check Your Subscription Status:

1. Open the Subscription menu in the app.
2. Tap See current subscriptions.
3. If a subscription is active, you will see Magic Earth Navigation & Maps listed.

Understanding Why the License Activation Page Is Grayed Out:

1. When a subscription is active (even if canceled but not expired), the system prevents additional subscriptions.
2. License keys cannot be activated during this time because they also function as a form of subscription.
3. To avoid duplicate subscriptions, all subscription options are disabled and appear grayed out.

Notes:

• A canceled subscription remains active until its expiration date.
• Once the subscription fully expires, you will be able to activate a license key again.

Summary

Magic Earth allows you to customize how distance and temperature values appear on your maps and during navigation. You can switch between kilometers and miles for routes, and between Celsius and Fahrenheit for weather and temperature displays — all from a single settings menu.

Steps:

Both Android & Ios

1. Open the Magic Earth app.
2. Tap the Account icon → Settings → General > Distances.
3. Under Distance Units, select one of the following:
   • Kilometers (km) – Metric system
   • Miles (mi) – Imperial system
4. Temperature Units are based on the device settings.
5. Exit Settings and your selections will apply automatically.

Notes:

• These settings affect all distance values shown in search results, navigation routes, and ETA displays.
• Temperature units apply to weather widgets and live weather overlays (if enabled).
• The preferences are stored locally, so they remain active even after restarting the app.

Summary

You can easily copy the exact longitude and latitude coordinates of any point on the map in Magic Earth.

Steps:

1. Open Magic Earth.
2. Long-tap anywhere on the map, a position indicator (pin) will appear.
3. Swipe up the bottom panel to expand it.
4. Choose Copy to Clipboard (Android) or Copy CoordinatesLong Tap on the coordinates values (iOS).
5. Paste the copied coordinates wherever you need them (e.g., message, email, or notes).

Summary:

By default, Magic Earth starts navigation automatically after you plan a route. If you prefer to review the route first, you can disable the Autostart feature.

Steps:

On Android

1. Open Magic Earth → Account icon → Settings → Navigation.
2. Find Autostart.
3. Select Off to prevent automatic navigation start.

On iOS

1. Open Magic Earth → Account icon → Settings → General → Navigation.
2. Tap Autostart.
3. Choose Off to disable it.

You can now plan routes, review them, and start navigation manually when ready.

Summary

Slow offline map downloads are often due to network speed, server congestion, or background data restrictions.

Steps:

1. Connect to a strong Wi-Fi network.
2. Make sure your device isn’t in Battery Saver or Data Saver mode.
3. Keep Magic Earth open during downloads.
4. Avoid downloading multiple large regions at once.
5. If the speed remains slow, try again later, server load may be temporarily high.

Notes:

• Map files can be several hundred megabytes in size.
• On Android, ensure Play Store background data is allowed if downloading via Google Play data sync.

Summary

Magic Earth allows multi-stop route planning and history saving.

Steps:

1. Plan your route by adding multiple waypoints.
2. Once calculated, your route is automatically saved in History.
3. Access it anytime from Search bar → History to recalculate or navigate the same route.

Notes:

• Saved routes maintain the waypoint order.
• You can rename routes for easier identification in history.

Summary

If you start navigation and see a black screen with large, mirrored text, this is Magic Earth’s Head‑Up Display (HUD) mode, not an error.
HUD projects key navigation information onto your car’s windshield (for car and truck profiles) so you can keep your eyes on the road, especially at night.

Understanding Head‑Up Display (HUD)

• HUD mirrors navigation details such as current speed, next turn, and distance to the next maneuver.
• It is designed to be reflected on the windshield when the device lies flat on the dashboard; otherwise, it looks like a black screen with mirrored white text.
• On Android, HUD is available for both car and truck, and you can choose whether the HUD view is mirrored or not.

Steps to turn off HUD:

On Android

1. Open Magic Earth.
2. Tap the Account icon → Settings → Navigation → Car (or Truck).
3. Go to Head‑Up Display.
4. To disable HUD, select HUD Off from the options (there is no separate on/off toggle).

On iOS

1. Open Magic Earth.
2. Tap the Account icon → Settings → General → Navigation → Car.
3. Find Head‑Up Display and set it to Off.

Optional: using HUD intentionally

• You can enable HUD again at any time from the same settings menu and, on Android, choose mirrored or non‑mirrored HUD depending on how you place your phone.
• For best reflection, place your phone flat under the windshield; the app may increase screen brightness, but if system settings block this, adjust brightness manually.

Notes:

• HUD is designed primarily for drivers who prefer a mirrored windshield projection at night; the display will look reversed on the device itself.
• If you still see a black screen after setting HUD Off, restart Magic Earth and check your device’s display or battery‑saver settings, which can sometimes interfere with rendering.

Summary

You do not need to log in to your Magic Earth account to use offline maps or navigation. However, some features like activity recording require an active account login.

Steps:

Android & iOS

1. You can access and download Offline Maps from Settings → Offline Maps without signing in.
2. If you have an active subscription, you can use offline navigation even while not logged in.

All data is strictly tied to your iCloud backups, enabled in the advanced settings tab. We don't collect or store any customer information in the account database.
Account login is only necessary for:

• Recording and viewing Activities
• Syncing Favourites and Routes across devices

Notes:

• If login fails due to limited connectivity, you’ll still have access to previously downloaded offline maps.
• Activities and favourites will sync automatically once you reconnect and log in.

Summary

Magic Earth lets you download maps for offline use so you can navigate without an internet connection.

Steps:

1. Open the Magic Earth app.
2. Tap the Account icon (bottom-right corner).
3. Go to Settings → Offline Maps and tap on the download maps button.
4. Search or browse for your preferred region.
5. Tap Download to save the map to your device.

For best results, use Wi-Fi for large downloads.

Notes:

• Offline navigation excludes live traffic, public transport updates, and temporary road closures.
• You can update maps later from the same screen.

Summary

If your device is running low on storage or you no longer need a specific region, you can delete downloaded maps directly in the app.

Steps:

1. Open Magic Earth.
2. Tap the Account icon (bottom-right corner).
3. Go to Settings → Offline Maps and tap on the Offline tab.
4. Find the map you want to delete.

On Android:

Long-tap on the map name and select Delete.

On iOS:

Swipe left on the map and tap Delete.

Notes:

• Deleting a map only removes offline data, you can re-download it anytime.
• If you’re freeing space, consider keeping only essential regions.

Summary

Magic Earth stores your personal data locally on your device and offers cloud backup options to improve convenience and data safety.

Activities

Activities are currently stored only locally on your device.

In the future, Magic Earth will offer the ability to upload activities to your Magic Earth account, enabling synchronization and backup across devices.

Favourites, Route History, and Recents

Favourites, Route History, and Recents can be backed up using the following method:

I. iCloud Backup (iOS only)

1. Open Settings → Advanced Settings.
2. Enable Cloud Backups.
3. Ensure that Magic Earth has permission to store data in iCloud.

II. You can also export or share data manually (for example, Favourites) directly from their respective screens using the Share button.

Importing and Exporting Favourites

Exporting All Favourites

To export your entire Favourites list:

1. Open the Search page.
2. Navigate to the Favourites tab.
3. Tap the page title.
4. Select Share.
5. Choose a location to save the .XML file or select an app to share it with.

Importing All Favourites

To import a favourites list:

1. Open the .XML file using your device's File Explorer.
2. When prompted to choose an app, select Magic Earth.

Sharing a Single Favourite

To share a single Favourite location:

1. Open the Favourites page.
2. Swipe horizontally on the desired item.
3. Tap the Share icon.

The location will be shared as a link. Opening the link launches Magic Earth and highlights the map on that location.

Importing and Exporting Route History

Exporting All Route History

To export the entire Route History:

1. Open the History page.
2. Tap the page title.
3. Select Send.
4. Choose where to save the Trips.db file or select an app to share it with.

Importing Route History

To import route history:

1. Open the Trips.db file from your device's File Explorer.
2. Select Magic Earth when prompted to choose an application.

Sharing a Single Route

To share a specific route from your history:

1. Swipe horizontally on the route entry.
2. Tap Share.

The route will be exported as a .trip file, which can be opened from a file explorer using Magic Earth.

Suggestions and Best Practices

• Exported data can be re-imported into Magic Earth at any time.
• To minimize the risk of data loss, enable automatic cloud backups whenever possible.
• If you plan to reinstall Magic Earth, export your data beforehand.
• Favourites and history cannot be recovered after reinstalling the app without a backup.
• Google Drive backups are not available on Android for privacy reasons.

Troubleshooting

• Compatibility issues may occur when opening a Trips.db file created on iOS on an Android device, and vice versa.
• Some file explorer apps may not suggest Magic Earth when opening exported files. If this happens, try using a different file explorer application.

Summary

You can customize how the map looks by choosing from four map style options and enabling or disabling elevation. Automatic mode adapts the map style according to your device theme or navigation conditions. On Android Auto and CarPlay, the map style depends on the Head-Unit settings, although CarPlay also supports following the phone’s map style if enabled in the app.

Steps:

To Access Map Styles:

1. Tap the Map Styles button located in the top-right corner of the screen.
2. The Map Styles panel will open with four options:
   • Automatic
   • Day
   • Night
   • Satellite
3. Below these options, use the Elevation toggle to enable or disable elevation shading.

How Each Style Works:

• Day / Night Modes:
  • The selected mode locks both the app theme and the map style to light (Day) or dark (Night).
• Automatic Mode (on the phone):
  • Outside navigation:
    • Follows your device theme:
      • Phone in light mode → Day map style + light theme
      • Phone in dark mode → Night map style + dark theme
  • During navigation:
    • Follows real-world conditions:
      • Daytime → Day mode
      • Nighttime → Night mode
      • In tunnels → Automatically switches to dark mode

Notes:

• You can include additional layers for Traffic, Speed Cameras & 3D buildings in Settings → General → Map layers.
• Android Auto:
  • The theme and map style do not follow the phone.
  • They are controlled entirely by the Head-Unit settings in your vehicle.
• CarPlay:
  • The theme and map style can be controlled by the Head-Unit settings.
  • Additionally, Magic Earth offers an in-app setting that allows CarPlay to follow the phone’s map style, if you prefer consistent styling across devices.

For phone:

For Android Auto:

1. Unlock Developer Settings:

   • Open your phone's Settings and navigate to the Android Auto settings (usually found under Apps or Connected devices).
   • Scroll to the bottom and find the "Version and permission info" section.
   • Tap repeatedly (about 10 times) on this entry until a dialog appears and confirms that Developer mode is enabled.

2. Enable Unknown Sources:

   • Tap the three-dot menu (⋮) in the top-right corner.
   • Select "Developer settings."
   • Check the box next to "Unknown Sources."

3. Install and Connect:

   • Install your APK onto your phone via sideloading (e.g., via ADB or a file manager).
   • Connect your phone to your car via USB or wirelessly.
   • Your sideloaded app should now appear in the car's Android Auto launcher

You can find more about adding and using custom POIs in Magic Earth: https://www.magicearth.com/custom-pois
Here are the steps on how to manually import KML files and add custom POIs in Magic Earth: https://www.magicearth.com/import-kml-files-manually

Summary

Magic Earth allows you to download multiple regions or countries for offline navigation.

Steps:

1. Open Settings → Offline Maps.
2. Tap each region you want to download — they’ll be added to the queue automatically.
3. To view progress, check the Download Status bars shown on each individual item.
4. If a download fails or is incomplete, tap Retry next to the affected region.

Notes:

• Avoid switching apps or locking the screen during active downloads.
• Use Wi-Fi for faster and more reliable results.

Summary

You can easily manage your list of favourite locations within the Magic Earth app including viewing, editing, or deleting them when needed.

Steps:

To View Favourites:

1. Tap on the Search bar at the top of the main screen.
2. Tap on Favourites in the menu below.
3. Your special favourites (Home, Work, Parked Car) appear at the top, and other saved favourites below.
4. To filter your favourites, type the first few letters of the name in the Search field.

To Edit or Delete Favourites:

• Android: Tap and hold the favourite you want to edit. A popup menu appears with options: Edit or Delete.
• iOS: Tap the Edit icon on the right, or swipe left on a favourite to Share or Delete.

Notes:

• On iOS, favourites, recents and history are automatically synced if Cloud Backup is enabled in the Advanced Settings.
• Editing allows you to rename a favourite or change its icon or category.

Summary

Magic Earth allows you to record your activities (drives, walks, rides, etc.) and save them locally or to your account. You can now add photos and audio recordings alongside your activities for richer trip details.

Steps:

1. Open the Magic Earth app.
2. Choose your activity type (e.g., Drive, Walk, Cycle).
3. Tap the Record icon on the bottom-left
4. Tap Start Recording to begin.
5. During recording, you can:
6. Tap the Camera icon to add photos.
7. Tap the Microphone icon to record audio notes.
8. Tap Stop Recording when finished.
9. The activity is automatically saved in your activities list.

Notes:

1. Activities are stored locally on your device.
2. You can later export your activities as a GPX Track without media files.

Summary

You can view an elevation profile of your route, showing climbs and descents along the way.

Steps:

On Android

1. During navigation, swipe up on the bottom panel.
2. Tap the Route Profile icon.
3. The elevation graph appears below your map.
4. Slide along the graph to see corresponding points on your route above.
5. To return to navigation, tap the bullseye icon or X (close).

On iOS

1. Once navigation starts, swipe right on the bottom panel.
2. You’ll see the elevation profile displayed for your current route.

Summary

Magic Earth can display current weather conditions and forecast for any location directly on the map.

Steps:

1. Ensure you have an active internet connection.
2. Tap on a location or search for a place.
3. A small weather box appears in the lower-right corner of the map showing current conditions.
4. Tap this box to open the full Weather Window with forecast data.

On iOS

Before using weather data for the first time:

• Go to Settings → General → Navigation → Weather and enable it.

On Android

Notes:

• Weather information is provided via Magic Earth’s connected weather services and requires internet access.
• Forecasts update automatically when your map view changes.

Summary:

If Magic Earth stops giving voice guidance during navigation, it can usually be re-enabled in the app’s settings. This issue can sometimes occur when connected to Android Auto or CarPlay.

Steps:

Check App Settings:

1. Open Magic Earth.
2. Tap the Account icon → Settings → General → Sound.
3. Ensure Sound option is enabled On.
4. You can also:
5. Change the language of navigation instructions.
6. Access Bluetooth settings for connected devices.

If using Android Auto or CarPlay:

5. Disconnect and reconnect your device.
6. Check your car’s audio output source and ensure volume is not muted.
7. Restart Magic Earth.

Notes:

• This is a known issue that may occur after app updates or system restarts.
• If the issue persists, report it to support@magicearth.com including:
• Device model
• OS version
• Android Auto or CarPlay connection status

My external TTS engine is not recognized or there is no voice output. What should I do?

On some devices running, external Text-to-Speech (TTS) engines may not be detected by the app or may produce no voice output during navigation.
Examples of affected engines include:

• Terpa TTS
• Other third-party TTS engines

We are aware of this limitation. At the moment, external TTS engines are not fully supported in this environment, and voice guidance may also not work correctly on GrapheneOS itself.
Our team is working on improving compatibility, and support for these engines will be added in a future update.
Since this is already a known issue, there is no need to submit additional reports. We appreciate your patience while we work on a solution.

Summary

Navigation instructions in Magic Earth follow your selected voice language, but certain warnings (e.g., “Speed Camera Ahead”) use the system’s Text-to-Speech (TTS) voice. If warnings play in English instead of your chosen language, update your device’s TTS settings.

Steps:

On Android

1. Open your device’s Settings.
2. Search for Text-to-Speech.
3. Set the Preferred Engine to Speech Recognition and Synthesis.
4. Choose your Preferred Language.
5. Exit and restart Magic Earth.

On iOS

1. Go to Settings → Accessibility → Spoken Content → Voices.
2. Select your preferred language and voice.
3. Exit and restart Magic Earth.

Notes:

• Warnings rely on your device’s built-in speech engine rather than Magic Earth’s in-app language settings.
• Restarting the app after changing the voice engine ensures that new settings are applied.

If Magic Earth suggests a maneuver that is legally restricted, physically impossible, or unsuitable for your vehicle, this is typically due to specific navigation settings or issues with the map data. To ensure safe and accurate guidance, please follow the verification steps below.

Check Your Route Settings:

Magic Earth calculates routes based on the specific constraints of your active profile. If your settings do not align with your current vehicle or preferences, the suggested path may be suboptimal.

• Verify Active Profile: Confirm that you are using the correct transport mode (e.g., Car, Bicycle, Pedestrian, or Truck) for your current journey. Each profile has different routing algorithms and restrictions.
• Review Avoidance Criteria: Within your profile settings from Settings > General > Navigation, check the avoidance section and ensure that you have not inadvertently enabled settings that could lead to illegal or impossible turns. Adjust these settings according to your preferences and current needs.
• Dimensional Constraints: If utilizing a heavy vehicle profile, verify that your height, weight, and width parameters are accurate. Incorrect data here will result in the app failing to filter out restricted bridges or narrow passages.

Map Data Issues:

Magic Earth utilizes OpenStreetMap (OSM), a global, collaborative geographic database maintained by a community of over 10 million contributors. While OSM is remarkably detailed, the real world changes rapidly. New one-way designations, construction, or revised turn restrictions may not be reflected immediately. Once a correction is made in the OSM database by a volunteer, it must be processed and integrated into Magic Earth. These changes become active during our regular map updates. To ensure you have the latest data, go to Settings > Check for Updates and make sure you are using the most recent version of the app and maps.

Reporting Issues:

If your settings are correct and you encounter a persistent routing failure, our team can check the map data. Please contact support@magicearth.com with the following details:

• Route Parameters: Provide the exact Start, Destination, and any intermediary waypoints. Also tell us which profile you are using (e.g., Car, Bicycle, Pedestrian, Truck).
• Problem Description: Specify the exact location of the error (GPS coordinates or street names) and explain why the maneuver is incorrect (e.g., "Permanent 'No Left Turn' sign installed since 2024"). A screenshot of the map with the incorrect instruction highlighted can be very helpful.
• Current Route Settings: Please attach a screenshot of the calculated route and a screenshot of your navigation profile settings.
• Corrective Guidance: If known, please describe the correct path or legal maneuver that should be taken instead.

Always prioritize real-world road signs and local traffic laws over application instructions.

Summary

You can view the turn-by-turn text instructions of your route at any time during navigation.

Steps:

1. Start Navigation in Magic Earth.
2. Swipe up on the bottom panel.
3. Tap the Route Description icon.
4. A list of all turns and directions will appear.
5. Tap any line to see that turn highlighted on the map.

Summary

You must read and accept the app’s Disclaimer before navigation can begin. When using Android Auto, the acceptance process must be completed on your phone.

Steps:

To Accept the Disclaimer:

1. Open Magic Earth and start a navigation session.
2. When the Disclaimer appears, scroll to the bottom.
3. The Accept button becomes active only after you have scrolled through the entire text.
4. Tap Accept to continue.

Using Android Auto/Car Play:

1. When the Disclaimer is required, Android Auto/Car Play will display a message:
   “Accept application disclaimer on your phone when it’s safe to do so.”
2. Tap OK on Android Auto.
3. The Disclaimer will then appear on your phone.
4. Scroll to the bottom and tap Accept.
5. Navigation will start once the disclaimer is accepted.

Notes:

• The disclaimer must be accepted only once, unless the settings are reset to default or the app is deleted and reinstalled.

For phone:

For car:

Live Traffic Data — Built to Save You Time

Magic Earth provides real-time traffic intelligence designed to help you avoid congestion, reduce travel time, and drive with confidence instead of guesswork.
Live Traffic Data is part of our Premium subscription. If saving time, fuel, and frustration matters to you, Premium unlocks the tools that make that happen.
Traffic coverage depends on regional data availability and our traffic data partners. We’re continuously expanding support, and you’ll find the current list of supported countries and regions below
Magic Earth provides Live Traffic Data to help you avoid congestion, reduce travel time, and enjoy a smoother driving experience.
However, please note that Live Traffic Data is not available in all regions worldwide. Coverage depends on our traffic data providers and local data availability.

Below you can find the list of countries and regions where Live Traffic Data is currently supported:

Europe

Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom.

Americas

Brazil, Canada, Colombia, Ecuador, Mexico, United States, Venezuela.

Middle East

Bahrain, Kuwait, Oman, Saudi Arabia, Qatar, United Arab Emirates.

Asia-Pacific

Australia, Indonesia, New Zealand, Singapore, Taiwan, Thailand.

Africa

South Africa.

Coverage Outside Supported Regions
If you’re traveling outside the supported countries listed above, Live Traffic may be limited or unavailable. Coverage depends on local data availability and regional providers.
We are actively expanding traffic support to additional regions.
If Live Traffic should be available in your area but isn’t working as expected, check the following before contacting support:

• You are using the latest version of the Magic Earth app
• You have an active internet connection
• Live Traffic is enabled (Settings → General → Map Layers → Traffic)
• Your Premium subscription is active

If all of the above checks out and it’s still not working, contact our support team and we’ll investigate.

If you are trying to start your journey but only see an option for Demo or Simulation instead of "Navigate" it does not mean there is a problem with your subscription or the app. Usually, this happens because the app doesn't know where you are currently located, or the route hasn't been set to start from the "My Position" special waypoint.

What is Simulation Mode?

Turn-by-turn navigation only activates when "My Position" is the first landmark in your route. If your route starts from a specific street point, the app assumes you are planning a future trip and offers a "Demo" instead. This allows you to preview the route and get familiar with the directions without needing to be at the starting point. However, if you want to start navigating immediately, you need to ensure that "My Position" is included as the first stop in your route.

How to Fix:

• Open Route Planning: On the route summary screen, tap the "+" button in the bottom-right corner.
• Add Your Location: Select "My Position" from the list of options.
• Reorder the List: Use the handles (three horizontal lines next to the waypoint name) to drag and drop "My Position" to the very top of the waypoint list.
• Start Navigating: Once "My Position" is at the top, the button will transform from "Demo" to "Navigate".

What if "My Position" is missing?

If you don't see the option to select "My Position," the app is likely unable to find your GPS signal. Please check the following article for troubleshooting tips: Resolving GPS Issues in Magic Earth.

Additional Notes:

• When you add "My Position" to a list of stops, it might automatically change its name to a specific street address. This is normal. Simply drag that address to the top of the list, and it will function as your starting point.
• If you import a GPX file, it will often default to "Demo" mode. To fix this, just add "My Position" as the first stop.
• Even if you select a point on the map that is only a few feet away from you, the app won't start real navigation unless the waypoint is specifically labeled "My Position".
• Whether you have a premium subscription or not, navigation is always available as long as the route starts from your current location.

If Magic Earth is having difficulty determining your location or the navigation feels unresponsive, it is usually due to a communication gap between your device and the GPS satellites. This guide provides easy-to-follow steps to ensure your hardware and software are synchronized for an optimal navigation experience.

Enable Location Services

The location tracker is shown on the map only after pressing the follow position button, located in the bottom right corner of the screen. If this button is red, it means that the location services are disabled. If the button is purple, it means that the location service is active and the app should have location available.

Magic Earth does not have location services enabled. Please click this button to enable the services and grant permission if requested	Magic Earth should have location services enabled. You should see your position on the map and have access to navigation

Tap the button to enable location services and allow Magic Earth to access your location. When you press the button first time, you will be prompted to grant location permissions to Magic Earth. Make sure to allow access to your location for the app to function properly. If the location services are disabled, Magic Earth will not be able to determine your position, only simulation mode is enabled and the "My Location" menu item will be unavailable.

Signal & Environment

GPS technology requires a clear line of sight to satellites in orbit. Physical barriers are the most common cause of GPS related issues.

• Establish a Clear View: GPS signals cannot penetrate solid concrete or metal. If you are indoors or in an underground parking garage, move to an open outdoor area. After a few moments in the open, your device should reacquire the GPS signal and update your location on the map.
• Check for Urban Canyons: Tall buildings can cause signals to bounce, leading to "position drift." If your position tracker is jumping, try moving away from high-rise structures.

Essential Device Settings

Your phone’s operating system may be limiting Magic Earth's access to location data to save battery life.

• Enable Precise Location:
  • iOS: Go to Settings > Magic Earth > Location. Ensure Precise Location is toggled ON.
  • Android: Go to Settings > Apps > Magic Earth > Permissions > Location. Select "Use precise location."
• Grant "Location Always" Permission: For consistent tracking especially when using Magic Earth in the background or with the screen off—set Location Access to "Always Allow." On Android, it is also needed to grant permission for notifications for the app to work correctly in the background.
• Disable Power Saving Mode: Battery savers often throttle the GPS sensor to extend battery life. For the best navigation performance, turn off Low Power Mode (iOS) or Battery Saver (Android) while driving and make sure that Magic Earth is excluded from any battery optimization settings.
• Automatic Date & Time: GPS relies on perfect time synchronization. Ensure your device time is set to "Set Automatically" under your Date & Time settings.
• Disable Other Device Optimizations: Some phones have aggressive background app management that can interfere with GPS. Check this page to see if your device has any known issues and how to adjust settings to allow Magic Earth to run smoothly in the background.

Refreshing the Connection

If the GPS in the app seems unresponsive, a quick reset of your phone's sensors can often resolve the issue.

• The Airplane Mode Refresh: Toggle Airplane Mode ON for 10 seconds and then OFF. This forces your phone to reconnect to cellular towers and GPS satellites.
• Calibrate the Compass: If the direction of the arrow in Magic Earth is pointing the wrong way, hold your phone and move it in a large "figure-8" motion in the air. This recalibrates the internal magnetic sensor.

Notes

• During navigation, the signal is much more stable because the app is using the route, sensors and the road network to determine the current position more accurately. If you are just exploring the map, the position may be less accurate and more prone to drifting.
• Some applications also use Wi-Fi and cellular data to assist with location tracking, but we avoid such methods to ensure the best possible privacy for our users.
• If these steps do not resolve the problem, it may be a specific hardware or software conflict. You can send a diagnostic log directly to the support team by going to Settings > Send Feedback and explaining the issue inside the mail. This will help us identify and fix the problem in future updates.

No. Magic Earth does not track your movements or store a history of your trips to profile you. Navigation happens on your device, and offline maps mean much of your usage doesn’t require sending data anywhere at all.

Magic Earth Navigation & Maps is a privacy-friendly navigation app. On Android Automotive OS (AAOS), it brings turn-by-turn navigation, offline maps, live traffic, and worldwide map coverage directly to your car’s built-in screen, no phone required.

Magic Earth is designed around privacy: we don’t track you or build a profile from your trips. It also works fully offline once maps are downloaded, so you can keep navigating without a data connection. Magic Lane, the company behind Magic Earth, is European-based, with a strong focus on data protection and independence from big-tech data ecosystems.

The app runs on cars using Android Automotive OS, starting from Android 10. You’ll get the best experience on Android 12 and newer; on some older builds (such as Android 10) certain features may be limited, for example, showing the map on the instrument cluster.

Magic Earth Navigation & Maps for AAOS runs on cars built on Android Automotive OS with Google built-in, cars that have Google apps and the Google Play Store on their built-in screen. A simple rule of thumb: if you can open the Google Play Store on your car’s display, you can install Magic Earth.

It’s confirmed working on vehicles from a growing list of manufacturers, including:

• Polestar
• Volvo
• Renault (OpenR Link), as well as the related Alpine, Nissan (NissanConnect), Mitsubishi, and Renault Trucks systems
• Ford (Ford Digital Experience)
• General Motors vehicles
• Mazda (Mazda Connect)
• Honda
• BYD

New cars are added as more Android Automotive models with Google built-in reach the market.

Open the Google Play Store on your car’s screen, search for “Magic Earth Navigation & Maps,” and install it like any other app. Once installed, open it from your car’s app launcher.

Yes. When Magic Earth Navigation & Maps is installed from the Google Play Store, both Google Assistant and Gemini can be used for navigation. Gemini works once the app is installed. For Google Assistant, set Magic Earth as your default navigation app in the settings so that voice commands (for example, “navigate to…”) open in Magic Earth.

On supported cars, Magic Earth can display turn-by-turn guidance on the instrument cluster during navigation. Cluster support depends on your car and its Android Automotive OS version.

We’d love to hear from you. You can send feedback, bug reports, and suggestions to here.

Privacy is at the core of Magic Earth. We don’t track you, we don’t build advertising profiles, and we don’t sell your data. Your location is used only to provide navigation and is processed with your privacy in mind.

The AAOS version of Magic Earth Navigation & Maps is a paid app. It costs €14.99 per year, or the equivalent in your local currency. You can activate it in one of two ways: a yearly license purchased from our website, or a yearly subscription through the Google Play Store.

Important: AAOS license purchase via our website works only by scanning the QR code displayed in Magic Earth Maps & Navigation for AAOS, on your vehicle's infotainment system.

Here is how to do it:

1. In the app, choose “Purchase license”.
2. A QR code appears on your car’s screen. Scan it to open our website, where you can buy your license.
3. The app keeps checking in the background while you complete payment, and activates automatically once the purchase is finished.

If you already own a Magic Earth mobile license, you can paste it during checkout to get a discount on the AAOS version.

Here is how to do it:

1. In the app, choose “Subscription”.
2. Press “Subscribe”.
3. A Play Store screen will ask you to complete the purchase on the device signed in with the same Google account. You’ll also receive a notification on that device.
4. Open that notification and complete the payment flow. Once it’s done, the app activates automatically.

The Play Store subscription includes a 14-day free trial before the first charge, and renews yearly. Please note that the mobile-license discount is not available with the Play Store subscription.

The AAOS version runs directly on your car and uses your car’s built-in internet connection for live services like search and traffic. Once you’ve downloaded offline maps, navigation itself keeps working even without a connection.

Yes. You can download maps for the countries and regions you need and navigate entirely offline, no internet connection required while driving. Offline maps also help the app run more smoothly, since map data doesn’t need to be streamed.

Some cars use older, less powerful processors, which can make the interface feel less responsive. A few settings can noticeably improve performance:

• Set the map quality to Low: Settings → Map → Map Quality → Low. This makes the biggest difference.
• Turn off 3D buildings (in Map Layers settings).
• Turn off elevation (in Map Styles settings), as 3D terrain is more demanding to render.

Making sure you’re on the latest version from the Play Store also helps, as we continually improve performance.